Contact Us

Your Range Prepaid MasterCard®

If your query is about your Range Prepaid MasterCard and you need assistance in applying for, loading or using your Range Prepaid MasterCard, please call +44 (0)207 125 0201. One of our customer service representatives will answer and assist you or you can e-mail us on


Go on - get in touch

Got a question about discount days or exclusive cardholder promotions? Having some difficulty? We are available to shed some light and help you on your way to making massive savings with The Range.

Maybe check our FAQs before hand; it might save you a stamp!

Call our customer service on +44 (0)207 125 0201 or send us an e mail to


Write to us

You can send a query or comment to The Range by writing to the following address:

The Range Cardholder Services, 4th Floor, 36 Carnaby Street London, W1F 7DR.


Lost and Stolen!!!

If you card has been lost or stolen please contact us immediately on:

+44 (0)207 125 0201 or e-mail us on

We do everything we can to make sure you receive the best possible service. If you are not happy with the services received and wish to make a complaint and your card states on the back that it is issued by Prepaid Financial Services Limited, please contact our card issuer stating the nature of your complaint through the following link Once your complaint has been received , a Complaints Officer from Prepaid Financial Services Limited will investigate it immediately and respond to you within 10 working days.