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Getting Started


For online and telephone applications, please have the following to hand: your address details, post code, your mobile phone number, your debit/credit card (as you'll need to pay the £7.99 card purchase fee during the application process)


A unique code from the Starter Pack you have purchased in one of our Range stores (the code can be found under the scratch panel on the back of the card)






Lock and Unlock

The Range Prepaid MasterCard® offers a lock and unlock feature which is intended to be used for temporarily locking your card to stop others attempting to use it or if you do not wish to use it for an extended period of time.

Locking your card is a simple and secure way to mange your Range card, once you have locked the card it cannot be unlocked until you send the command. In order to unlock and lock your card you simply need to follow the instructions below.

If you suspect that your card is lost or has been stolen, you should contact customer services on +44 (0) 207 125 0201 immediately.

Lock Command

To temporarily prevent any withdrawals from cash machines (ATMs) and purchases via retailers (POS)), you can lock your RANGE card using the following command

Text: "LOCK <Last four digits of your card number>" to + 44 (0) 762 480 0932

Example: LOCK 1234

Unlock Command

To reverse the lock option

Text: "UNLOCK <Last four digits of your card number>" to + 44 (0) 762 480 0932

Example: UNLOCK 1234